The machine that makes sense of feedback.
Filara pulls feedback out of support tickets, Slack, GitHub issues, and email — then clusters it into themes your team can actually act on. No more spreadsheets, no more "someone mentioned this once."
Product screenshot — coming soon
Built for the questions you keep getting asked
What's actually breaking
Stop relying on the loudest voice in the room. See which issues show up across every source, weighted by how often and how recently they came up.
Reply-ready themes for standups
Themes come with the evidence attached — the tickets, threads, and quotes behind them — so you can walk into planning with receipts, not vibes.
Triage without the spreadsheet
Connect your sources once. New feedback gets clustered automatically, so nobody's copy-pasting rows between tools every Friday.
What you get
An optional public suggestion board
Every team gets a feedback board out of the box. Keep it private and internal, or flip it public so customers can submit and vote directly — your call, and you can change it anytime.
Theme synthesis with receipts
Feedback gets clustered into themes automatically, each one backed by the actual tickets, threads, and quotes it came from — trends and spikes tracked over time, not just a point-in-time count.
An agent that speaks for your users
Ask what customers actually think and get a grounded answer — in Slack, Linear, or anywhere else you work. The Filara agent is the voice of your feedback, always on call and always citing the threads and tickets behind what it says.
Ingestion from anywhere you listen
Wherever feedback lands — support tools, chat, issue trackers, inboxes, spreadsheets, or your own tooling — Filara pulls it in and folds it into the same themes. Collect it however you already do; nothing slips through the cracks.
Built for the standards you're asked about
GDPR compliant from day one, with SOC 2 on the roadmap. Your customers' feedback is handled with the controls and data protections enterprise buyers expect — so there's less to scramble for when procurement comes knocking.
Simple pricing, priced per team
Not per seat — bring your whole team without doing per-user math.
Team
$50 / month
- Up to 5 feedback source connections
- Everything in Solo
- Unlimited team members
Scale
$100 / month
- Unlimited feedback source connections
- Everything in Team
- Priority support
Early access — pricing may change before general availability.
Questions?
Reach out and we'll get back to you.
[email protected]